پاورپوینت کامل Knowledge Management and The Knowing Organization 29 اسلاید در PowerPoint

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پاورپوینت کامل Knowledge Management and The Knowing Organization 29 اسلاید در PowerPoint

اسلاید ۴: © CW Choo FIS University of Toronto4Our Learning AgendaWhat is knowledge in organizationsHow do organizations create knowledgeWhat is knowledge managementHow can an organization better manage the knowledge it has

اسلاید ۵: © CW Choo FIS University of Toronto5Categories of Organizational KnowledgeTacit knowledgeExplicit knowledgeCultural knowledgeKnowledge that has been codified or made tangible, and can therefore be easily communicated or diffused.Explicit knowledge may be object-based or rule-based.The implicit knowledge used by organizational members to perform their work and to make sense of their worlds.Tacit knowledge is hard to verbalize because it is expressed through action-based skills and cannot be reduced to rules and recipes.The shared assumptions and beliefs about an organization’s goals, capabilities, customers, and competitors.These beliefs are used to assign value and significance to new information and knowledge.The more tightly integrated the three forms of knowledge,the more unique the organizational advantage.

اسلاید ۶: © CW Choo FIS University of Toronto6Knowledge Conversion (Nonaka and Takeuchi 1995)ExplicitExplicitCOMBINATIONEXTERNALIZATIONSOCIALIZATIONINTERNALIZATIONTacitTacitWatching it, then doing itDoing it, then describing itFinding it, then combining itUsing it, then believing it

اسلاید ۷: © CW Choo FIS University of Toronto7Knowledge Conversion Case (Nonaka and Takeuchi 1995)ExplicitExplicitCOMBINATIONEXTERNALIZATIONSOCIALIZATIONINTERNALIZATIONTacitTacitHow to make tasty breadWhat is “twisting stretch”How to design a viable productWhat can Matsushita do

اسلاید ۸: © CW Choo FIS University of Toronto8What is KMValuesStrategyRolesStructuresProcessPracticeToolsPlatformsKnowledge Management is a frameworkfor designing an organization’s goals, structures, and processesso that the organization can use what it knowsto learn and to create value for its customers and community.Knowledge CreationKnowledge SharingKnowledge UtilizationTacit KnowledgeExplicit KnowledgeCultural Knowledge

اسلاید ۹: © CW Choo FIS University of Toronto9KM FrameworkKnowledge CreationKnowledge SharingKnowledge UseValuesStrategyRolesStructuresProcessPracticeToolsPlatforms Why is knowledge IMPORTANT to us What KNOWLEDGE do we have and need What is our CULTURE Who will LEAD Who will IMPLEMENT How do we ORGANIZE How will we SHARE knowledge How will we put knowledge to USE How will we CREATE new knowledge How can IT help How do we MANAGE INFORMATION How do we improve COMMUNICATIONSTacit KnowledgeExplicit KnowledgeCultural Knowledge

اسلاید ۱۰: © CW Choo FIS University of Toronto10Values & Strategy: Knowledge to ValueAdd Value(Knowledge about Customers)Create New Value(Knowledge about Market)Reduce Costs(Knowledge about Processes)Reduce Uncertainty(Knowledge about Environment)4 basi