فایل ورد کامل عوامل بحرانی موفقیت در پذیرش مدیریت دانش: یک مطالعه مروری

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تعداد صفحات این فایل: ۱۳ صفحه

 این مطالعه دارای پیامد ها و اهمیت زیاد علمی و عملی است. اولا، مجموعه ای از عوامل را ارایه می کند که به استفاده موفق مدیریت دانش کمک می کند. دوما، نیاز مبرمی به همسو سازی برای پذیرش موفق KM/KMS وجود دارد. این CFS ها یک همسو سازی مرجع را به سازمان می دهد. با افزایش اهمیت دیدگاه های مختلف مدیریت دانش در سازمان ها، فرصت های بسیاری برای محققان در زمینه مدیریت دانش برای بهبود پذیرش KM/KMS وجود دارد. مرور منابعی که چهار مقوله از CSF را طبقه کرد، در این مقاله ارایه شده است که چهار مقوله گسترده در زیر دیده می شود( شکل ۱):
• عوامل سازمانی،
• عوامل فردی
• قابلیت مدیریت دانش
• عملکرد سازمانی
از این روی پیشنهاد ما این است که عوامل سازمانی، فردی، قابلیت مدیریت دانش و عملکرد سازمانی از دیدگاه ها و ابعاد مهم پذیرش KM/KMS محسوب می شوند.

عنوان انگلیسی:The Critical Success Factors for Knowledge Management Adoption – A Review Study~~en~~

INTRODUCTION In this era of a knowledge-based economy, knowledge plays an important role in building sustainable competitive advantages for organizations. Knowledge also is a major asset for the success of organizations and economic growth in any country. A focus on the importance of creating and using knowledge to achieve business success has encouraged executives to adopt Knowledge Management (KM) with an expectation that KM would result in higher competitive advantages and improved performance. As the modem business environment has become more turbulent and unpredictable than ever, it is much more challenging for organizations to perform well. As is widely believed, businesses are increasingly competitive and the better use of knowledge has become a progressively more important asset for building competitive advantages [1] [2]. As a result, managers and executives are paying greater attention to the issue of how knowledge can be better managed to optimize their organizational performance. The importance of KM is evidenced by recent reports. For example, in a recent IDC survey (2005) reports that the growth in use and expenditures of KM in the service industry confirms that KM is treated as a long-term, strategic effort rather than a discrete undertaking. Moreover, the IDC Survey shows that over 51 % of the respondents seek to integrate information and applications by establishing a single access point. Other major reasons for purchasing KM technologies include the need to streamline internal business processes, create a unified view of enterprise information and reduce duplicate applications. The report predicts that government, business, and financial services are the vertical markets most likely to adopt KM-related technologies. Effective knowledge utilization and management are important concepts, but they are not new. Management has long recognized the value of knowledge management in solving business problems. It is widely believed that enterprises are increasingly competing based on their ability to effectively create and utilize knowledge. Nevertheless, numerous challenges remain for firms seeking to implement a Knowledge Management System. Dyer [3] found that the greatest challenge in implementing successful KM programs was related to people and organizational culture. Various international studies confirm this finding [4] [5]. Other studies have also reported that cultural challenges are frequently the major obstacle to implementation [6]. KM is likely to be unsuccessful if an organization does not have a “sharing” culture, if employees are unaware of what KM is and its associated benefits, or do not value the effort. Executives have noted that the main challenge they face is ensuring employees share information willingly and consistently [7]. The most significant challenge facing enterprises implementing a Knowledge Management System is the lack of understanding of its benefits. These benefits may include: (1) Reduced loss of intellectual capital from people leaving the company, (2) Reduced costs owing to the achievement of economies of scale in obtaining information from external providers, (3) Reduced redundancy of knowledge based activities, (4) Increased productivity resulting from making knowledge more rapidly and readily available, (5) Increased employee satisfaction through greater empowerment, and (6) gaining a competitive advantage [8]. A KM-driven organization typically benefits from gaining more efficient, productive and higher quality workers. Herder et al. [9] believed that KMS offers some KAM2010 strategic benefits. The reason for this phenomenon may be that the key benefits offered by KMS are that it helps accelerate the achievement of business objectives, including reduced cycle times, shorter time-to-market and reduced costs. It was estimated that the Fortune 500 firms lose $12 billion annually due to the “knowledge deficit” from not reusing existing knowledge [10]. Shankar et al. [11] noted that the effective deployment of KM requires investment in KM systems and technologies, and an organizational commitment to their continuous use. Benefits of KM include the reuse of existing knowledge elements, and the avoidance of repeat costs in solving repeat problems. In sum, knowledge management is the basis for the formalization and development of enterprise integration. Knowledge management enables superior performance for both solving problems and enhancing motivation. A major motivation for this research is most existing research in KM has focused on developing new applications of information technology to support the capture, storage retrieval and distribution of explicit knowledge. Although prior researchers also have investigated the factors for influencing performance, it is still poorly understood why the different factors should be considered to impact on performance in KM research. Given the above motivation, the purpose of this study is: • to review the state of research of KM/KMS critical success factors. This will be done by extensive literature review and organization to form a helpful knowledge structure. • to demonstrate a classification scheme for KM/KMS critical success factors. The results will be able to not only compare to existing literature but also substantially expand our knowledge in KM area.

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